Parts/Service Department Survey

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Contact Information

First Name:

Last Name:

Email Address:

(Area Code) Daytime Phone:

(Area Code) Evening Phone:

When arriving for service, were you greeted promptly?

Were you informed about the recommended maintenance schedule for your vehicle on this visit?

Were you shown a menu with the prices for the maintenance?

Were you informed about any requested service work that could not be performed?

Was your vehicle ready when originally promised?

Were you told in advance that the promised time could not be met?

When you discussed your service needs, how satisfied were you that your Service Consultant…

Took the time to thoroughly understand your service request?

Was knowledgeable?

How satisfied were you with the explanation you were given of all services performed?

Overall, how satisfied were you with your Service Consultant?

Considering all service items you wanted completed, how satisfied are you that your vehicle was fixed right on this service?

Overall, how satisfied are you that dealership personnel treated you in a courteous, fair, and professional manner at all times?

Based on this service visit, overall, how satisfied are you with our dealership?

Would you recommend this dealership for service?

Additional comments/info in the area below